Pre-orders

Tired of missing releases of highly sought after collectibles that have sold out? Pre-ordering products helps you avoid these frustrations and makes the process a hassle-free and enjoyable experience!

As soon as a manufacturer announces a new item and gives us the go ahead, we will list it for presale with an expected arrival date. Presale means we are taking advanced orders for the item. It has either not been released or has not yet arrived at our warehouse.

Payment: Deposit is Non-refundable. Once purchased, the purchase agreement will be successfully valid as long as brands or manufactures cancel the release of items. we do not accept deposit cancellation due to buyers’ personal reasons. Final payment & Shipping cost will be requested as Release of items is confirmed.

Once payment completed, we will ship out your pre-order according to your pre-order record by your selection of shipment. The shipping dates listed are based on information received from the

manufacturers

What exactly is a pre-order

It is an item that has not been released yet. We allow you to pre-book this item and we will ship after it’s been released by the manufacturer and has arrived in our warehouse.

Pre-order Management

We make managing pre-orders simple and easy. From “My Account” you can manage all aspects of your pre-orders:

• View all items you currently have on pre-order
• Change shipping address
• Change shipping method

Pre-order Arrival Dates

Every product on pre-order lists an expected arrival date. Our product department is in constant contact with our vendors to try to obtain the most up to date information possible. Once we know something has changed, we will update our listings and the information in your account.

We would all like pre-orders to show up within the expected time frame, but unfortunately the toy industry can have delays. The expected arrival date is an estimate; there are no guarantees for exactly when pre-ordered products will arrive. No compensation can be given for pre-orders that arrive late. We don’t recommend pre-ordering products as gifts or for special occasions that are time sensitive.

Pre-order Cancelation

When you place your pre-order, we commit to getting those items in for you from the manufacturer. When an order is cancelled by a customer, we cannot cancel the order from the manufacturer. We encourage you to pre-order your items in advance to help secure your item when it arrives in stock at early-bird price, but we ask that you be completely sure that you want the item before placing a pre-order.

All release dates are subject to change by the manufacturer. Therefore, the deposit is non-refundable as we are mutually agree that this is contract of purchase.

If you wish to cancel a pre-order that required a non-refundable down payment at the time of order placement, you will need to contact customer service to complete the cancelation. Please keep in mind that your non-refundable down payment will not be refunded.

Non-Refundable Down Payments

Some expensive or custom items may require a non-refundable down payment due at the time of order placement. We purchase the item on your behalf and want to be certain you really want it before we place our order. You will have to agree to and pay the Non-Refundable down payment to place your pre-order.

If you change your mind and wish to cancel your pre-order, your non-refundable down payment will not be refunded.

Arrival notices

When possible we will send out notification that a pre-order is arriving soon. This will allow you to review your selected payment method, shipping address, and shipping method before your order is processed.

Please note we are unable to do this for all products; we are dependent on how much notification our vendors give us prior to shipping.

Pre-order Pricing

Due to the nature of pre-orders, pricing may sometimes change after we list the product for presale.

If the price is reduced and your item is still on pre-order, your price will be adjusted so you receive the lowest price.

In some cases we may not have exact pricing from our vendors when an item is listed for presale. If this occurs, we list the estimated price on the website with an explanation that the pre-order price will be adjusted when final pricing is known.

In rare circumstances, mandatory price changes may happen to a pre-order. This could occur when we receive a solicitation from a vendor with a pricing error or when product import tariffs are assessed by the United States government. In the event that the price increases, we will notify affected customers. As always you are free to cancel your pre-order at any time.

Pre-order Shipping

Pre-order shipping fees are estimates, not the actual amount charged for shipping. We do not always know the exact weight or product dimensions at the time we list a product for pre-order.

Pre-order Abuse

While the vast majority of customers use our pre-order system as intended there are the few that abuse the system by pre-ordering many products they never intend to purchase. If we determine a customer is abusing the system, we may require a non-refundable down payment or full payment for every pre-order placed by that customer.